Director of Emergency Medical Services
Job Title: Director of Emergency Medical Services
Reports To: CEO
Closing Date: Open Until Filled
Hours: Full Time – 1.0 FTE (80 hours a pay period). Hours are Monday – Friday and special events as needed.
Responsible for emergency medical services at FirstLight Health System. Manages day-to-day operations of the department. Responsible to work with the organization to deliver quality services, promote the growth of EMS operations and participate in program development, expansion, and/or process improvement. The Director is responsible for administration, leadership and management of relationships with community commissions and boards as well as industry organizations and committees, disaster planning and emergency preparedness, and regulatory compliance and is accountable for planning, organizing and administering all functions.
Position requires high level of customer service skills to establish and enhance positive relationships with staff, physicians, community, and others.
Essential Duties and Responsibilities
•Leads and facilitates the process for development and implementation of EMS standards of care
•Regularly reviews and updates departmental policies and procedures; makes changes and improvements in service operations in consultation with appropriate leaders within the organization
•Creates and maintains the budget for EMS services
•Responsible for facility compliance with all applicable regulatory requirements for the EMS service
•Responsible to help promote effective communication between clinical departments and divisions as well as between clinical and support areas to ensure smooth operations.
•Responsible for the implementation, ongoing review and maintenance of mutual agreements with other EMS services
•Reviews staff run reports, checking for accuracy and completeness; assigns staff to review, correct or change unsatisfactory run reports; provides education and direction to ensure that all documentation meets facility, organization and industry requirements
•Responsible for the emergency preparedness/disaster program
•Ensures that rigs and equipment are inspected and maintained, with accurate documentation; monitors cost of maintenance and supplies
•Participates on committees and review teams for the organization
•Maintains professional relationships with community/volunteer/educational/industry organizations and local government
•Performs Quality Assurance review on transports and other aspects of service; responsible for ensuring that the ambulance service meets all regulatory requirements and FirstLight quality standards
•Receives and reviews customer/patient issues and complaints; conducts investigations; works with the appropriate personnel to resolve issues
•Maintains strong relationships with vendors; evaluates services and costs to ensure cost-efficiency and quality of operations
•Utilizes a variety of computer programs for communications, supply ordering, operational reporting, performance tracking, payroll oversight, and other purposes
•Performs the duties of an EMT or Paramedic as required by coverage needs and to maintain competency and credentials
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisors.
Supports the policies and procedures of the hospital and the standards of the Joint Commission as required for full accreditation.
Directly supervises employees in the EMS Department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Education and/or Experience
Bachelor’s Degree in a Healthcare field, or Business (or equivalent combination of education/experience) preferred. Paramedic Licensure required. CPR Instructor. Requires excellent skills in planning, organizing, delegating, coordinating and collaborating.
Certificates, Licenses, Registrations
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must regularly lift and/or move up to 50 pounds and pushing up to 200 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.