Image Trend Implementation Coordinator

Implementation Coordinator:

About the job:

ImageTrend, Inc is a fast, award winning software development company focused on streamlining business processes through the implementation of comprehensive Web and client-based solutions. We are seeking a self-motivated Implementation Coordinator to implement, support and train our external clients on our robust Emergency Data Systems Software. Please visit our career center at https://careers.imagetrend.com/ to apply!

 Duties:

  • Acquire in-depth product knowledge of our Emergency Data Systems application and its various modules
  • Develop an understanding of the business processes ImageTrend products support
  • Manage client accounts throughout the entire implementation life cycle, including project initiation, technical implementation, custom development, business analysis and consulting for optimal results
  • Ensure client is provided with in-depth, initial knowledge of customer products and services
  • Work with clients to outline the project scope and business and technology requirements; set expectations and goals, due dates and deliverables, to ensure timely completion of projects
  • Provide education and guidance on product usage to internal staff and customers
  • Provide ideas and input into new product functionality
  • Contribute to the publication of technical product documentation
  • Provide client support including issue assessment and resolution

Qualifications:

  • Bachelor’s degree in Business Administration, Communications, IT or a related field desirable
  • Experience as a Medical Coder, Patient or Trauma Registrar is a plus
  • Experience implementing and training software applications to external clients is a must
  • Excellent verbal and written communication skills • Ability to define, scope, estimate work and track implementation tasks to facilitate successful project completion
  • Engaging, proactive personality
  • Strong computer skills
  • Team oriented approach
  • Technical and/or project management experience a plus

 EEO/AA