Product Evangelist/EMS Background Preferred

Job: Product Evangelist/EMS Background Preferred

Description:

Looking to join a team of brilliant people that are all working towards one goal: making our software the #1 choice in our market? We’re an established, fast-paced, award winning software development company never satisfied with the status quo. Innovation, legendary client service and a close knit community describe our culture. We are seeking a Product Evangelist to be responsible for ensuring excellence throughout ImageTrend software as we strive to become to the only obvious choice in our market space.

We offer a comfortable, informal, yet fast-paced community of people who like to get stuff done. Open work environments, cozy meeting areas and unlimited snacks and tap beverages get you through the day. We recognize accomplishments by offering growth opportunities, embracing work/life balance and providing an outstanding benefits package.

Duties:

  • Acquire in-depth product knowledge of our Emergency Data Systems application and its various modules
  • Develop an understanding of the business processes ImageTrend products support
  • Manage client accounts throughout the entire implementation life cycle, including project initiation, technical implementation, custom development, business analysis and consulting for optimal results
  • Ensure client is provided with in-depth, initial knowledge of customer products and services
  • Work with clients to outline the project scope and business and technology requirements; set expectations and goals, due dates and deliverables, to ensure timely completion of projects
  • Provide education and guidance on product usage to internal staff and customers
  • Provide ideas and input into new product functionality
  • Contribute to the publication of technical product documentation
  • Provide client support including issue assessment and resolution

Qualifications:

  • BA/BS or equivalent experience
  • 2 to 5 years of customer service experience supporting software product base
  • Exemplary presentation and facilitation skills
  • Must have excellent trouble shooting and problem solving skills to be able to offer multiple solutions to technical and operational problems and challenges
  • Proven track record of working with customers via telephone to build relationships and positive outcomes
  • Strong organizational skills to multi-task and interact with multiple customers over the course of a day
  • Background in EMS/Fire preferred but not required
  • Previous working knowledge of ImageTrend products preferred
  • Ability to work independent of supervision
  • Ability to travel up to 50%

EEO/AA